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Unable to download iPhone app after uninstalling it.

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‎09-16-2017 19:12 - last edited on ‎09-18-2017 07:50 by Moderator Alum

‎09-16-2017 19:12 - last edited on ‎09-18-2017 07:50 by Moderator Alum

My Fitbit app was hanging on a white screen rather than pairing. I've tried deleting it and it's now hanging on the download. Any suggestions?

 

Moderator Edit: Clarified Subject. 

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‎09-18-2017 07:51

‎09-18-2017 07:51

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Are you getting an error message when you try to download the app or is the app not available in the App Store? Would it be possible for you to reply to me with a screenshot of what you're able to see in the App Store or in case you're getting an error message? That would be very helpful for me to check this further.


Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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