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App won't accept password or username

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‎11-21-2016 13:05

‎11-21-2016 13:05

My app wasn't syncing and I exited and then reloaded the app on my Iphone 6s.  Turns out it was the fitbit and I'm getting a new one, but now I can't get into the app with my correct username and password.  Both the username and password work on the website however.

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‎11-21-2016 19:52

‎11-21-2016 19:52

I'm having the same problem! I can log on the website with Facebook but can't sign in on my iPhone!

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‎11-22-2016 03:46

‎11-22-2016 03:46

Hello @Dixonchick and @mrskeach, welcome to the Community! Smiley Happy

 

In this case, please try to restart your password using the "Forgot Password" link on your mobile app. After resetting it, try to log in again. If you're still getting an error message, I would like to recommend getting in contact with our Support Team; let them know the steps you've performed so far and I'm sure they will be more than happy to assist you further. 

 

Give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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