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App won't open

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‎02-27-2016 19:36

‎02-27-2016 19:36

I have been unable to open the Fitbit app on my iPhone 6 for 2 days. It opens briefly then suddenly closes. I have already tried rebooting my phone, but the problem persists. (I have Version 2.19 of the app and it was updated 2/18/16.)
Best Answer
3 REPLIES 3

‎02-28-2016 03:17

‎02-28-2016 03:17

Welcome to the Community @emptycupp. If the iOS Fitbit app is closing by itself, I recommend uninstalling and reinstalling the app. Also, please verify that your app is updated. 

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-28-2016 06:56 - last edited on ‎02-28-2016 10:05 by Moderator Alum

In response to AlejandraFitbit

‎02-28-2016 06:56 - last edited on ‎02-28-2016 10:05 by Moderator Alum

It opens, but now I can't get my Fitbit to sync. 😞

Moderator Edit: Removed personal information.

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‎02-28-2016 10:08

In response to emptycupp

‎02-28-2016 10:08

Hi @emptycupp, the following steps should get your tracker syncing again:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

Keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit
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