App won't recognise my devise

[Scollet]

I was having problems with my flex syncing the the phone. Advice I found suggested I delet the device and set it up again. However now my phone cannot even find the device let alone sync!!
Any advice please!!

[SunsetRunner]

@Scollet - you've removed your Flex. That's a good start. Try these two additional steps then let us know if you were able to set up your flex. 

1. . Re-start your Flex:
2. Then power down your phone. Start it up again. 
3. Go back into the Fitbit app and try again to set up your Flex. Make sure it is near the phone. 

This should do it! 

[DerrickS]

Hi @Scollet,

On top of a restart, I'd also recommend re-pairing the tracker to your account using the replacement setup process mentioned here.

Keep me posted if this helps get you back on track and welcome to the Fitbit Community!

[Montira]

I'm having the exact same problem.  It was fine on Saturday.  I charged it on Saturday night.  On Sunday, the app could not find my Flex and insisted that the battery was dead, even though the lights indicate that it was fully charged.  I turned off my phone, and turned it back on.  I turned off Bluetooth, and then turned that back on.  I deleted the app, then downloaded it again.  I put the flex in the charger and pressed the reset button, then put it back in the band.  The app is still "searching" and tells me to put the flex near the phone.  The Flex is right next to the phone while I'm trying to set it up.    Any closer, and the Flex would be on top of the phone. 

[MarcoGFitbit]

Hello @Montira, welcome to the Fitbit Community, it's great to have you on board! 

If the app is still not recognizing your Flex, please make sure there are no other Bluetooth devices that might interfere with the set up process, additionally, please try the following:

1. Restart your Flex once again, only this time, leave it plugged in and charging.
2. Restart your phone once again as well.
3. Turn off the Bluetooth on your phone, wait for 15 seconds and turn it back on. 
4. Try to set up your tracker once
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue

Give it a try and i the app is still not finding your tracker, please let me know. Additionally, if there's anything else I can do, feel free to reply!