Apple app freezes when accepting new privacy settings

[JohnnyBo]

Hi! 😃

My app freezes when I try to read through, and accept, the new privacy statement (Norway/EU). I've tried deleting and reinstalling the app but it didn't work. Any other tips or tricks I should try? I can't do anything about timezones etc because the app completely freezes on me. 

Hope you guys fix it soon, because I love using my Fitbit ;D

JS 😃

[MarcoGFitbit]

Hello @JohnnyBo, I hope you're doing well, thanks for joining the Fitbit Community. 

Thanks for bringing this situation to my attention and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. As you have already uninstalled/reinstalled the app, I would like to suggest you to restart your phone, then open the app again and if it keeps freezing when accepting the new privacy settings, please let me know so I can determine which steps should we take next.

I'm really glad you're loving and enjoying your Fitbit!

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply!