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Average steps a day show incorrectly

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‎08-09-2021 17:22 - last edited on ‎08-11-2021 15:37 by

‎08-09-2021 17:22 - last edited on ‎08-11-2021 15:37 by

Under my profile pic it say I take an average of 49k steps a day. When it’s really maybe 5k. Why is not calculating my average correctly?

 

 

Moderator edit: subject for clarity 

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‎08-11-2021 15:36

‎08-11-2021 15:36

Welcome to the Fitbit Community, @MLH3.

 

Thanks for the details shared in your post. I understand your concern and recommend trying the following:

 

  1. Log out from the Fitbit app.

  2. Force quit the app and check if it is updated to the latest version by following these steps.

  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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