03-23-2017 10:01
03-23-2017 10:01
Why are there now two numbers for the average number of steps? What is the difference?
Answered! Go to the Best Answer.
03-24-2017 13:26
03-24-2017 13:26
Hi everybody,
I've seen a number of instances where the following steps resolve this problem, I'd recommend giving them a try.
You also can choose to set your location to private if you don't want others to see your location, but adding a location seems to resolve this issue.
Hope this helps!
03-23-2017 15:01
03-23-2017 15:01
@dawn102677 That's very weird.
Out of curiosity, what type of iOS device are you using (ie iPhone 7, iPhone SE, etc)?
Also, what iOS version are you running (ie iOs 10, iOS 9, etc)?
Please keep me posted!
03-23-2017 16:07
03-23-2017 16:07
iPhone 7 plus. iOS 10. The most recent versio.
03-23-2017 16:32
03-23-2017 16:32
I too have this issue 7plus iOS 10 latest version
03-24-2017 00:37
03-24-2017 00:37
I am having the very same problem with an iPhone SE and IOS 10.
03-24-2017 05:25
03-24-2017 05:25
I have the same question!
03-24-2017 05:32
03-24-2017 05:32
I looked again at your photo. The 2nd line is 12,345 avg steps. That is also the exactly what mine says. Maybe it's some sort of example number since it is 1 2 3 4 5 ? Idk just a thought.
03-24-2017 09:01
03-24-2017 09:01
My dashboard is showing two sets of average steps per day. The first (10,148) has the globe (public) icon beside it, the second has question marks ?? before the average (12,345). It's been like this for at least a couple of days that I've noticed..... and hasn't updated although my Surge has synced properly. Anyone know what this means?
03-24-2017 10:20
03-24-2017 10:20
Hi @tma7316! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community!
Wow! that sounds odd, which model of phone are you using? If you can attach a picture that would be great, so I can have a better view of what you have there!
I'll be waiting!
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03-24-2017 11:09
03-24-2017 11:09
Hi tma!
Thank you for posting this question. I'm seeing the same thing on my Fitbit app profile. My profile shows this:
Averages 7,653 steps per day
?? Averages 12,345 Steps per Day
I, too, have been noticing it the last couple days and am guessing it's a result of one of the latest updates. Would like to know if the second figure is a weekly, monthly or YTD average or if it is just a glitch that will be corrected.
Have a good day tma
03-24-2017 11:11 - edited 03-24-2017 11:14
03-24-2017 11:11 - edited 03-24-2017 11:14
Please ignore this reply. For some reason my previous reply was duplicated and I don't know how to delete this one.
03-24-2017 11:16 - edited 03-24-2017 11:27
03-24-2017 11:16 - edited 03-24-2017 11:27
Uploaded
03-24-2017 11:19
03-24-2017 11:19
Hi @Françoise! Thanks for popping by the forums!
Thank you for adding your question to this thread, I'm still waiting for the screenshot. But if you have the option to provide it, it'd be great. I'd like to check with you if this is an incoming issue or a change from the last update as you mentioned.
Let me know if you can do so!
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03-24-2017 11:26 - edited 03-24-2017 11:31
03-24-2017 11:26 - edited 03-24-2017 11:31
03-24-2017 11:30
03-24-2017 11:30
Here is the screenshot. Using iPhone 5s
03-24-2017 12:25
03-24-2017 12:25
Hi Yojana!
Thank you for replying. I tried uploading a pic with my post but I wasn't able to. I think because I am posting via my iPhone.
03-24-2017 12:29 - edited 03-24-2017 12:31
03-24-2017 12:29 - edited 03-24-2017 12:31
It worked this time. Not sure why it didn't before.
iPhone 5
iOS 10.2.1
03-24-2017 13:26
03-24-2017 13:26
Hi everybody,
I've seen a number of instances where the following steps resolve this problem, I'd recommend giving them a try.
You also can choose to set your location to private if you don't want others to see your location, but adding a location seems to resolve this issue.
Hope this helps!
03-24-2017 13:29
03-24-2017 13:29
Worked perfect. Thanks!
03-24-2017 15:00
03-24-2017 15:00
That worked! Thank you Derrick