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Battery Issues on Charge 2

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‎08-11-2019 19:33 - last edited on ‎08-12-2019 08:58 by Fitbit Moderator

‎08-11-2019 19:33 - last edited on ‎08-12-2019 08:58 by Fitbit Moderator

All of a sudden my Fitbit Charge 2 will not keep a charge at all! It is driving me crazy. It seems as though ever since the app was updated my Fitbit just quit.

 

 

Moderator edit: updated subject for clarity

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‎08-12-2019 08:59 - last edited on ‎06-24-2025 06:03 by Fitbit Moderator

‎08-12-2019 08:59 - last edited on ‎06-24-2025 06:03 by Fitbit Moderator

@SherBearfit, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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