Battery in App vs Device

[Kaitlyn04]

Is it normal for the fitbit app to show fully charged but the device is only flashing 4 lights? I synched the devices and it is still showing this...

[SunsetRunner]

The fitbit app (phone) & the fitbit.com dashboard (computer) only show the battery status as low, medium or high.

Each light indicating the tracker is charged between 0 - 20%, when the Flex shows 4 lights when in the charger it has  <= 80% charge left and the battery status being displayed as high.

[Kaitlyn04]

The fitbit app on my ipad says "Battery full"

[MeylinP]

A warm welcome to our new friend @Kaitlyn04 thanks for stopping by! Thanks so much @SunsetRunner for your help, you're awesome! I'd like to know if the 4 lights pattern is the following (**.**) or the following (****.) if it is the first one, please restart your tracker by following the steps provided in this post. If it isn't I'd suggest you follow the steps here.

Let me know the outcome!