Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[Electromanjim]

We have been told by moderator that they are aware but we haven’t seen an official response from Fitbit themselves. Who knows when they will fix it. Seems Fitbit is really not to worried about their customers. Or should I say bata testers. LOL

thanks

Jim

Sent from my iPhone

[Abishag]

I am having the same problem. I just noticed it about a month ago. It’s puzzled me. I just synced it several times, turned Bluetooth off and on to reconnect and still couldn’t get the battery level display to sync. 

Glad I’m not the only one experiencing this. Looks like Fitbit needs to look into this and issue a fix. 

[AnitaJSpiceLady]

This doesn’t work.  I have manually synced repeatedly and no change in battery level

[bobmunder]

Humm !  My battery appears to sync today - How about you guys?

Does anyone know how to "reply all" to people with this issue?

[bobmunder]

Hi Lizzy - My battery seems to be synching {with iPhone 12Pro} this morning.  Tried it before and after my swim and it worked both times.

[bobmunder]

Lizzy - It me again.   - I forgot to ask you.  How do I "reply all" to everyone with this battery sync issue?

[obie4]

I’m very happy for you. My Charge 5 is still not syncing with my IPhone XR. It’s been almost 2 months since it worked.  The only way to see the correct battery level for me is to turn my Bluetooth off & then back on.

[Bill_Tomball]

I think when Fitbit resolves this issue (if they do), we’ll all see an application update come out. Since Apple and Fitbit compete in the same market space, there’s little incentive to resolve the issue.

My Versa2 and iPhone 8 will sometimes sync the battery level, but it’s rare (maybe 1 out of 20 times. Just blind luck.

I’m retired now, but I ran an IT development team here in Houston for many years. If the Fitbit IT Leaders were smart, they would simply remove the battery indicator in their Application until they have time to develop and test a fix. Interfacing an application with multiple device competing interfaces is not always easy depending on the API that they have from Apple.

[SLHGolfGirl]

Glad it’s being worked on. The reason it’s so important is because you can’t really see the battery percentage on charge 5 fitbit because it’s ridiculously small. That’s been a complaint on this site also…a lot. Would like that fixed too please. 

[MLWMS]

My phone is still not syncing.   I can reboot the phone and it will match the battery at that moment but given time, the Fitbit battery level will decline and the level stays the same on the phone.

[royandjane]

Nope. Not mine.--
Roy van Eerden

[Johnerz]

Mine is a new Charge 4 on 2 versions old firmware, same issues as reported here + unable to update firmware. I may just return as faulty to be honest, unless it gets resolved in a day or two. Amazon returns are so easy.

[Golferjudy]

Any updates? I  still having this issue, and like being able to see the battery level when I sync my Sense. 

[Electromanjim]

Nope nothing yet seems to me like there is no official word or update from Fitbit Time will tell

Thanks

Sent from my iPhone

[Jules0319]

Still having issues app still not updating the battery any idea when this will be fixed??? 

[RHHB]

The battery icon that appears when you pull down to sync my Charge 3 has stopped responding, and shows 66% whatever the actual charge level. Any suggestions?

Moderator edit: updated subject for clarity. 

[LZeeW]

Hello @RHHB and welcome to the Community forum.  I suspect you are an iPhone user, as this is a known current bug in the iOS app.  The correct charge level will appear if you force quit the app, then reopen it.

[RHHB]

Thanks very much… I am indeed an iPhone user, and your suggestion seems to have worked fine, so fingers crossed that the solution is permanent! It’s just odd that I started getting this problem after about two years with the Charge 3. 

[mandacat]

This is an update to my last post. I was able to shorten it.

Other than restarting my iPad Mini 5, none of the suggestions I read here worked for me to sync my Charge 5 battery level with my Fitbit app. However, I did find a way that did, although its a temporary workaround that would have to be repeated each time until it’s fixed by the Fitbit team. 

Open the iPad Settings app and first ensure - in the Left column - that Bluetooth is ON. Then scroll down among the apps in the Left column, Select “Fitbit”, and Turn OFF Bluetooth in the Right column. Leave it OFF for now, wait approx 30 seconds, and return to the Fitbit app. Pull the app down to sync and you’ should see the correct battery level in the app. 

Restore the normal setting by going back to the Settings, Fitbit app, and turn Bluetooth back ON. Repeat the above each time you want / need to see the correct battery level.

[Bill_Tomball]

There are a few clock face’s that show the battery indicator which appears to always be correct. Maybe best solution for now.
I see that there’s a few third party developers making money off the sync shortfalls between Fitbit and Apple which tells me this problem and other interface issues won’t be resolved anytime soon (maybe never?).
[cid:BE5EFDC7-3523-43D2-8CEF-285FAEF3E48D-L0-001]Sent from my iPhone