Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[bobmunder]

False alarm - It must have been a {mine} user error - It DOES NOT sync 

[Electromanjim]

Thanks for the update and checking again.

Cheers

Jim

Sent from my iPhone

[mlaiuppa]

Jan 5 and still no solution or answer. Mine updated the battery level once when it got down low enough to 21%. I charged and synced and it still says 21% when my Inspire HR Is at 96%. I've done what everyone else has done to no effect. App still doesn't update battery level. 

Maybe you can hire a high school kid to fix the app?

----------

Been doing that. Doesn't work.

[steffog]

Mine will not update the battery percentage even with repeated syncing…

[Jules0319]

Correct still having issues have to get in and out of app to correct 

[LizzyFitbit]

Hi everyone!

I appreciate the details provided, as well as the steps tried on your own. I apologize for this inconvenience, and please know our team is currently working to resolve it. In the meantime you can force quit the app as described here and reopen it to see the correct % within the iOS app. Rest assured that the battery percentage displayed on your Fitbit device should always be accurate.

Thanks again for your patience and please know your feedback will be passed along to our team. Once I have more details, I'll update this thread.

[grape-nut]

I have the same issue with my Charge 3 and iPhone.

[Roze70]

I’m also having trouble with battery drain. I can have it fully charged, go to bed & wake up with 80% battery. Having to charge every other day as well. 

[royandjane]

That’s exactly what is happening with me. I thought it was because of my new phone but it seems others have the same issue. 

[vee]

not your phone, 

I have done the force close and restarted phone but still there is a discrepancy between the Ios app and the watch. App still says 71 which is what it said last night, and it has synced. Watch says 53. 

[MLWMS]

Reboot your phone and the two will match, at least at that moment

Sent from my iPhone

[Beckyda]

I’ve had to do this a couple times now so I think until they come up with a solution my Fitbit itself the battery will last for three or four days it just will not sync with the app occasionally so I have to remove the app and then put it back on my iPhone which is the XR. And I just did this a half hour ago.

[SLHGolfGirl]

Me too!!

[royandjane]

I actually don’t have to remove the app. I just have to close it and reopen
it again.--
Roy van Eerden

[RMDibened]

Correct…Again and Again and Again... A circle of Fitbit Life.

Thanks and Have a Great Day,

Rich

[sandi1952]

Well we’re into 2022 and mine is still doing the same thing with no solution as yet!

[Louise.carbone]

Any idea when this issue will be resolved? I noticed this has been ongoing since before the holidays?

thx

[bobmunder]

@Louise.carbone   🙂  no one knows - I reported and documented another issue over 6 months ago - and to date - no fix

[royandjane]

Well, given Fitbit’s response time on other issues such as the request for
a clock face with bigger numbers for steps, etc., my guess is that this may
never be resolved. Makes me wonder, do they even see or pay attention to
these posts or are we just talking to each other when we should be using a
different approach. I have never seen a response from anyone representing
Fitbit.--
Roy van Eerden

[Bill_Tomball]

Looks like there are at least 3 ways to sync but none actually work to update the battery indicator in their application on my iPhone 8. The only thing that works is to turn off (reboot) the phone which works, but a pain. 
Interestingly, this is a known bug by Fitbit but yet I chatted with their Helpdesk this week and they seem to be oblivious to this one. I’m new to Fitbit (2021 Christmas gift) so still learning how to report application bugs.