Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[Jules0319]

Battery on watch different then app have to keep getting in and out of app to correct. Tried deleting the app and reinstalling did not work, tried removing on my device and repaired nothing. Any ideas since support does not know?

[BigDog5]

Me too! I’m having exactly the same problem. 

[Kib2]

I’m having the same issue. I’ve tried to write something at least 5 times and keep getting bumped off. Help!!!

[BDPlatt]

Same issue for me with my 13 Pro & latest Fitbit app. Have to force quit the app on my phone in order to see current batter percentage.

[bobmunder]

Hey @jimmym12 - the short answer is - as of yet there is no solution - as mentioned Fitbit is aware of the bug and is working on it - however, don't hold your breath - I was told the same thing about another issue over 6 months ago and still no fix - the easiest/quickest work-around is to close the app and start it again

How to close an app

1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app.

[jimmym12]

Thank you, much appreciated

Jimmy

[Mcrev]

I agree with the others and am having the same issue. I thought mine had something to do with upgrading to Premium as the problem seemed to start at that time. Maybe I did an update at the same time. Either way the battery percentage isn’t in sync between watch and phone. 

[Electromanjim]

Your welcome




Sent from my iPhone

[Jules0319]

Same thing happening to me now since the new version and my phone on the newest update mo one at support had answers have to keep getting in and out of app hoe can we fix this issue  HELP!!

[bobmunder]

@jimmym12 @Electromanjim  - Hope the work-around helps until we get the fix

[bobmunder]

@Electromanjim @jimmym12 @obie4 @Jcs1253 

Until Fitbit corrects this issue - this is the easiest / quickest work around I found - close and re-open the app

How to close an app

1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app.

[Electromanjim]

You can’t Fitbit is working on a fix as we have been told. Hold tight hopefully a fix will be available soon

Cheers

Jim

Sent from my iPhone

[Jules0319]

I started having the  same issue since your new version cannot update in the app  I have to get in and out of app to correct please fix support has not helped I have tried everything 

[Electromanjim]

I have heard it does but it will still do the same thing again after a while. So hang tight for a fix.

Cheers

Jim

Sent from my iPhone

[Jules0319]

Tried this does  not sync correctly have to get in and out of app to correct 

[Electromanjim]

Yup this does work temporarily

Thanks for your feedback

Jim

Sent from my iPhone

[Jules0319]

I agree I think they need to do another update on the app because there is a bug that’s causing this because I’m still having issues I’ve tried everything they told me to do I have to get in and out of app to correct

[Jules0319]

The way I have to fix mine as you have to get in and out of the app to re sync  it and that will correct it just for now Until they can have a fix on this support can’t fix it yet they don’t know what’s going on I think they need to update the app

 

Moderator Edit: Merged replies

[bobmunder]

@Jules0319 @Electromanjim @jimmym12 @obie4 @Jcs1253 

As Electroman stated - it's just a temp fix - you'll need to do it every time you want and accurate battery level - you can always just check the battery on the Fitbit device.  I have an Inspire 2 so I know the batt is good for at least a week - 

[Electromanjim]

Hi there they are aware of the issue and working on a fix we have been told.

Cheers

Jim

Sent from my iPhone