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Battery not charging

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Mala2909

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My Fitbit battery is not being charged when I connect it to my laptop. It still remains at 35% even after 2 hours.

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Julia_G

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

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Does your laptop have a different USB port you could try? Alternatively you could try a UL certified cell phone charger.

Sense, Charge 5, Inspire 2; iOS and Android

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Julia_G

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

13662 1412 22609

Is your laptop awake? In most cases a computer USB port will not deliver charge unless the computer is awake.

Sense, Charge 5, Inspire 2; iOS and Android

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Mala2909

2 0 0

It is. That's why I can't understand why it's not charging. I've followed the instructions to the T

Sent from my iPhone

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Julia_G

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

13662 1412 22609

Does your laptop have a different USB port you could try? Alternatively you could try a UL certified cell phone charger.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer