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Blank screen when clicking on account

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‎03-08-2021 01:10 - last edited on ‎03-08-2021 13:51 by

‎03-08-2021 01:10 - last edited on ‎03-08-2021 13:51 by

My app is up to date as well as software on my iPhone. However when I click on my account button it doesn’t load, it just comes up with a blank screen. Any suggestions on how to sort this out? 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎03-08-2021 13:51

‎03-08-2021 13:51

Welcome to the Fitbit Community, @ShannaF.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Force quit the Fitbit app.
  2. Reboot your phone.
  3. If the issue persists, please uninstall and reinstall the Fitbit app. 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-09-2021 00:44

In response to LiliyaFitbit

‎03-09-2021 00:44

Deleting and reinstalling worked, thanks so much!

Best Answer