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Blank screen when launching app.

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‎12-03-2017 20:23 - last edited on ‎02-10-2018 10:10 by Moderator Alum

‎12-03-2017 20:23 - last edited on ‎02-10-2018 10:10 by Moderator Alum

For the last months, if / when no data network is available, upon launch of the fitbit application, it hangs on foreever on a "blank" page, obviously looking for "notifications" !

Hence, this application is now totally useless...

this issue was reported time ago, confirmed by other users with no action from the dev team to solve it !

 

Moderator Edit: Clarified Subject.

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‎02-10-2018 10:30

‎02-10-2018 10:30

Hello @Guillesse, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate you have taken the time to report this issue. At this moment I would like to gather some information from you so I can forward it to our team:

 

  • Phone model you're using.
  • OS version currently running on your phone
  • Approximate date when you updated the Fitbit app for the last time. 

Thank you for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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