Blaze, Not Syncing

[reason00]

My Macbook is plugged in.  My Blaze is inside the syncing dongle, which is connected to the MacBook.  My blaze is charging properly.  However, it hasn't synced in 5 weeks, which I didn't know.  I know it now because the time is wrong by 30 minutes.  When I try to sync I get a message that my sync dongle is not connected and I must connect it first.  But it is connected and I tried different USB ports on my MacBook.  And I updated the time zone on Fitbit Dashboard to correctly state my timezone (which was already corect anyway.)

Any suggestions?

Moderator edit: Subject for clarity

[AlejandraFitbit]

Welcome to the Community @reason00. If your tracker is not syncing with your computer, I recommend doing the following:

1. Prompt Fitbit Connect to sync with your tracker:
   1. Click the Fitbit Connect icon and click Open Main Menu.
   2. With your charged tracker nearby, click Sync Now.
   3. You may be asked to sign in to your Fitbit account, after which your tracker should sync. If you see a message saying your tracker can't be found, wake it up by pressing its button.
2. If your computer has Bluetooth:
   1. Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
   2. Try using the wireless sync dongle.

If these steps don't work, feel free to get in touch with our support team, for a faster response you can contact them via phone or chat.

Let me know the outcome.