07-16-2017 06:56
07-16-2017 06:56
Hi! I've been having trouble with my Blaze and syncing pretty much since I got it. I finally got my phone to find it so I could set it up, but now they won't sync. My phone keeps searching. I've tried restarting the phone and the Blaze, disabling Bluetooth on the phone, plugging the blaze into a computer...nothing works! I can't seem to get the Bluetooth Classic to stay on "Pair".
07-18-2017 11:20
07-18-2017 11:20
Hello @rbommarito, thanks for joining the Fitbit Community, it's great to have you on board!
Thank you for trying some troubleshooting steps beforehand, please keep in mind that Bluetooth Classic will only pair if you have set up music control for your Blaze. Your tracker will also show in the Bluetooth settings on your phone if Notifications have been set up, if it's not on this list, don't worry, your tracker should be able to sync through the Fitbit app, not necessarily from the Bluetooth on your phone.
However, if your tracker is not syncing, please make sure there are no other Bluetooth devices around that might interfere with the syncing process, then try to set up your tracker as a new device to reset the connection between the tracker and your phone:
I hope this can be helpful, please give it a try and keep me posted in case you need anything else!