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Getting error message when trying to download the Fitbit app.

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‎07-16-2017 05:05 - last edited on ‎07-18-2017 10:55 by Moderator Alum

‎07-16-2017 05:05 - last edited on ‎07-18-2017 10:55 by Moderator Alum

So I got my fitbit recently and tried to download the app on my iPhone (5s) but it comes up with the error  -''Fitbit'' could not be downloaded at this time.- and I have also trying to download on another iPhone (6s) but still pops up with the same message.

 

 

Please need tips on fixing this 

Thanks.

 

Moderator Edit: Clarified Subject. 

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‎07-18-2017 11:13

‎07-18-2017 11:13

Hello @hervay142, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

This seems like a very odd situation. Are you trying to download the Fitbit app from the US Store? Which iOS version is your phone currently running? 

 

If you're still getting this error message, please take a screenshot of it and reply to me with it so I can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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