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Charge 2 is not able to set up.

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‎07-15-2017 20:34 - last edited on ‎07-18-2017 10:54 by Moderator Alum

‎07-15-2017 20:34 - last edited on ‎07-18-2017 10:54 by Moderator Alum

This is a newly purchased Charge2.

 

Appreciate any help that I can get.

 

Moderator Edit: Clarified Subject.

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‎07-18-2017 11:10

‎07-18-2017 11:10

Hello @tommyli123, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

If your Charge 2 is not setting up correctly on your phone, please try the following:

  • Restart your phone.
  • Restart your tracker and leave it plugged in and charging.
  • Turn off the Bluetooth on your tracker for 15 seconds and turn it back on. 
  • Make sure you have a strong Wi-Fi signal
  • Make sure there are no other Bluetooth devices around. 

Then, try to sync your tracker again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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