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Blaze doesn’t show up in Bluetooth or receive notifications

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‎07-04-2020 00:28 - last edited on ‎07-05-2020 15:27 by

‎07-04-2020 00:28 - last edited on ‎07-05-2020 15:27 by

I just got a new iPhone, and my blaze still syncs with my app on my phone but doesn’t show up as connected to my phone’s Bluetooth, so I’m not receiving any notifications with my phone. Everything I’ve tried to search just comes up with the watch having trouble syncing in the app but I’m not having issues there, only on my phones Bluetooth in settings. Is there a way to make the watch discoverable so I can link it up to my phone as well as my app? 

 

 

Moderator edit: subject for clarity

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‎07-05-2020 15:26 - edited ‎07-05-2020 15:28

‎07-05-2020 15:26 - edited ‎07-05-2020 15:28

Welcome to the Fitbit Community, @Klo06.

 

Congratulations on your new iPhone. I am sorry to hear your Fitbit Blaze doesn’t show up as connected on your phone’s Bluetooth and you're not receiving any notifications. Thank you for providing the additional details and I am here to help. I am glad to hear your device is syncing. I recommend to turn off/on your phone's Bluetooth, restart your phone and follow the steps to set and troubleshoot notifications in this help article: How do I get notifications from my phone on my Fitbit device?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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