Blaze is not syncing properly with iPhone

[ApplesandOrange]

Hello,

I had my blaze synced to my android, that is now busted. I bought an iPhone and downloaded the app, but my iphone can't find the blaze. I feel like I need to completely do to factory reset on the blaze to start fresh, but I can't figure out how to do this. A soft reset (holding all the buttons) isn't doing the trick.

How to I wipe this thing fresh or get my iPhone to locate the blaze?

Thanks,

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ApplesandOrange, thanks for joining the Fitbit Community, it's great to have you on board. 

If your Blaze is not syncing correctly and you still have your old phone, it's possible the tracker is trying to sync with it and not your iPhone because it's still linked to it (your old phone). If you still have your old phone, please go to the Bluetooth settings on it and check if Blaze is on the list of paired devices. If it is, tap on it and select "forget", "remove" or "delete" from here. Then turn off the phone, open the Fitbit app on your iPhone and try to sync again. 

If this doesn't seem to work, let's try adding your tracker as a new device to establish a new connection between your iPhone and your Blaze:

1. Restart your Blaze once again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, plug it in and make sure it's charging
2. Restart your phone. 
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

Additionally, please make sure there are no other Bluetooth devices around that might interfere the setup process. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[smith32s]

I have tried numerous times to start over /re sync( while I am on bike and phone is right next to my wrist..... , all of the above.

This thing just does not work.

I am going to go buy an I watch.