08-10-2017
15:02
- last edited on
08-12-2017
05:37
by
MarcoGFitbit
08-10-2017
15:02
- last edited on
08-12-2017
05:37
by
MarcoGFitbit
Every other day I have to troubleshoot & shut off phone, tracker, Bluetooth, put it on the charger, delete & reinstall my app, etc to get my new Blaze to Sync to my iPhone. Are they going to create an update to fix this problem or is it mine that's faulty? It's been up to date on all the updates so there is no reason to have to go through this. I didn't have this problem with my HR2.
Moderator Edit: Clarified Subject.
08-12-2017 05:54
08-12-2017 05:54
Hello @MK23, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate you've mentioned the troubleshooting steps you've already performed. In this case I would like to suggest you to set up your tracker as a new device in order to reset the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
08-15-2017 10:38
08-15-2017 10:38
Any other suggestions? I did this and it synced up nice for a day again & now I have to hold the two buttons to reset my blaze to get it to show up for my Bluetooth again.
08-15-2017 11:36 - edited 08-15-2017 11:37
08-15-2017 11:36 - edited 08-15-2017 11:37
This is happening with my Fitbit One, several times a day. I do all the steps to get it working again, but then a few hours later it stops syncing again. It started happening after the last update. This is a big pain. I don't have the time to spend several times a day trying to get it going again.
08-16-2017 05:20
08-16-2017 05:20
Hello @MK23, I hope you're having a great day, thanks for taking the time to reply. It' nice to see you around too @momice.
@MK23, your tracker don't show up in your Bluetooth devices as it does not sync directly through here. Once your tracker shows in this list it's because it has established a Bluetooth connection when you set up Notifications in it. However I would like to recommend you and @momice to enable All-day Sync to maintain a strong connection between the tracker and your phone, making it easier for the app to sync.
To enable All-day Sync:
I hope this can be helpful, give it a try and let me know the outcome.
08-19-2017 07:36
08-19-2017 07:36
Tried it & I still need to restart my blaze for my iPhone to find it to sync. I recently did a Fitbit update so I was waiting to see if it helped but it did not. This is frustrating because I paid more money for this "higher tech" Fitbit & my HR2 sync'd effortlessly daily but this one requires troubleshooting every other day & the battery didn't last longer than the HR either.
08-19-2017 10:02
08-19-2017 10:02
I am having the same issue with my Charge2--I have to go through all the steps to reset everything just to get it to sync; it works maybe for a day. I have this loaded on 3 devices (mac book, iPhone, & iPad Pro) so have to reset all of them. I don't know what's changed, but this is getting ridiculous.
09-12-2017 11:22
09-12-2017 11:22
Any other suggestions other than restarting it manually every time it needs to sync. That is all that works so far.