Blaze not syncing after latest update.

[Ang99]

My blaze won't sync with new iOS update, my phone just says 'looking'  I've tried everything recommended in forums, is Fitbit likely to resolve this or do I need to keep trying 

Moderator Edit: Clarified Subject

[MarcoGFitbit]

Hello @Ang99, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you restarted your phone and your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ang99]

Thank you, after 2 days of trying and experiment with just about everything, it finally started to sync with new phone, I've know idea how or what I did, but it randomly started to sync, thank you for your response

Angela

[MarcoGFitbit]

Hello @Ang99, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!