Blaze not syncing correctly.

[PattiWagen]

It stopped working this morning.  It uploads the steps, floors, and calories but stops in the middle and does not upload active minutes or hours with 250 steps or more,  I can't get it to connect to my PC to see if that app works.

Moderator Edit: Clarified Subject.

[JennyLM]

I’m having the same issue with my Inspire HR. I tried downloading the latest IOS update and that didn’t fix it either. 

[MarcoGFitbit · Accepted solution]

Hello @JennyLM have a warm welcome to the Fitbit Community. It's great to have you on board @PattiWagen I hope you're doing well.

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Give these steps a try and if your tracker is still not syncing correctly, please let us know so we can check this further. 

[JennyLM]

Hello. I have tried all of the above and nothing has worked.



Sent from my iPhone

[PattiWagen]

I tried several things.  I turned off the bluetooth and synced it with my PC.  That worked and showed that it was not the Blaze.  I went to chat and they suggested that I stop the iPhone app and restart it.  Why didn't I think of that ????  Anyway, when I stopped the app and restarted it, it asked me for my password, which it hadn't done before.  After that, the app worked perfectly.

[MarcoGFitbit]

Hello @JennyLM I hope you're doing well, thanks for joining the conversation. Thanks for taking the time to reply @PattiWagen, it's nice to see you too. 

@PattiWagen I appreciate you have come back and let us know after contacting our Support Team they were able to assist you further and your issue has now been resolved, I'm very glad. 

@JennyLM please try the instructions kindly provided by @PattiWagen and if you're still having trouble, let us know so we can check this further. 

Thanks for your patience and understanding, have a great day! 

[Swaasp]

The activity hours on the Fitbit app on my IPhone X suddenly stopped tracking. My Fitbit still tracks, but the hours won’t sync to my phone. All the other data syncs just fine. 

[AlvaroFitbit]

@Swaasp Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your hourly steps tile. Please try logging out from the app, restart your phone and log back in.

Let me know how it goes.

[PattiWagen]

I rebooted my iphone and my fitbit and it started to work fine.


Moderator edit: removed personal information