Blaze not syncing unless is restarted.

[Sakhmet]

My fitbit blaze a few months ago started to not be found by my iPhone6, the app kept "looking". I followed all required steps and the only thing that works is turning blaze off and then back on - which I have to do everyday. Do I need a new tracker? Or can someone fix this?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sakhmet, I hope you're doing well, it's nice to have you on board. 

This seems like a very odd situation, have you updated the OS on your phone recently? If so and as you have already tried some troubleshooting steps my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone so you won't have to reset your Blaze every time. Don't worry, none of the information already stored in your account will get deleted.

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Sakhmet]

Hi Marco,

Did all the steps but had to reboot my blaze to be able to sync it to the app even as a new device.

Can you help?

Kind regards,

Diana Barão

[MarcoGFitbit]

Hello @Sakhmet, I hope you're doing well, thanks for taking the time to reply. 

Were you able to set up your tracker as a new device? Are you required to restart it every day in order to sync even after the update and setting it up as a new device? If so, please try the following:

• Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
• Restart your phone instead of your tracker. 

Please give it a try and monitor your tracker for the next 24 hours. If your Blaze is still required to restart in order to sync, please let me know so I can check this further. 

Thanks for your patience and understanding, if there's anything else I can do for you, please let me know. 

[Sakhmet]

Sorry Marco,

it didn't work. Today it is again looking for blaze without finding fit.

kind regards,

Diana Barão 

[MarcoGFitbit]

Hello @Sakhmet, I hope you're doing well, thanks for replying. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In the meantime, if there's anything else I can do for you, please feel free to reply. 

[Sakhmet]

Thank you Marco,

I know you have done your best. Thank you very much for your support.

Have a great week.

😉