Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Hound_dog, have a warm welcome to the Fitbit Community, it's great to have you on board. 
Are you getting an error message when trying to log in? Which phone are you currently using? Thanks for letting me know the steps you've tried in order to resolve this issue. At this moment I would like to suggest you to turn off WiFi when trying to log in to the app. If you're able to log in, turn on WiFi once you're inside.
If you're not able to log in, please take a screenshot of the error message you're receiving and reply to me with it, that will be very helpful for me to check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Hound_dog, have a warm welcome to the Fitbit Community, it's great to have you on board.
Are you getting an error message when trying to log in? Which phone are you currently using? Thanks for letting me know the steps you've tried in order to resolve this issue. At this moment I would like to suggest you to turn off WiFi when trying to log in to the app. If you're able to log in, turn on WiFi once you're inside.
If you're not able to log in, please take a screenshot of the error message you're receiving and reply to me with it, that will be very helpful for me to check this further.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Hound_dog, I hope you're having a great day, thanks for taking the time to reply and letting me know the steps I provided were helpful to you.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
Best Answer
