Blaze only receiving call notifications on iOS 11 beta

[kjghiytrfj11]

Good morning everyone,

I downloaded the iOS 11 beta yesterday morning on my iPhone with no issues. All notifications worked just fine on the Blaze until about 5 hours after, at which point only call notifications came through. Everything is checked on in the app in regards to notifications, I have notifications turned on on the Blaze itself and I have followed the guidelines on how to disconnect everything and start fresh. Nothing has worked as of yet. While I know that this is a beta operating system, does anything know what could cause the Blaze to work fine for half the day and then adjust to only receiving call notifications with no further changes made? Thanks in advance for everyone's help!

Daniel

[MarcoGFitbit]

Hello @kjghiytrfj11, thanks for joining the Fitbit Community, it's great to have you on board. 

If you're not receiving notifications on your Blaze and you have already tried all the troubleshooting available, it's possible that the beta build for iOS 11 is the one causing trouble in the way the app communicates with the tracker as the app has only been built to support up to iOS 10. I'll make sure to notify our team so they can take a look at it and in case I receive any update I'll make sure to let you know. In the meantime, It will be very helpful for me if you could describe every step you've followed to try to resolve the issue. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Nlo137]

I have the same problem with my Blaze! Since I updated to ios11, only phone calls are appearing in my Blaze. 

[MarcoGFitbit]

Hello @Nlo137, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for reporting this situation, I'll make sure to pass along the information to our team so they can take a look at it. Please remember that when testing the beta of a new OS, it's possible some apps won't work as it should, which might be the case with the Fitbit app. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Ali_Soupboy]

I just wanted to +1 this and say I'm having the same issue.

[MarcoGFitbit]

Hello @Ali_Soupboy, it's a pleasure for me to welcome you to the Fitbit Community, thanks for joining us. 

I appreciate you've taken the time to let me know you're having the same issue. We have received reports from several people facing the same situation and I'll make sure to forward the information to our team. In the meantime, if there's anything else I can help you with, please feel free to reply. 

[TwistMyMind]

There was a new iOS 11 Beta released to developers yesterday. My notifications are working fine so far since I've installed it. 

[TwistMyMind]

There was a new iOS 11 Beta released to developers yesterday. My notifications are working fine so far since I've installed it. 

[MarcoGFitbit]

Hello @TwistMyMind, thanks for joining the conversation, I hope you're having a great day.

Thanks for taking the time to stop by and let me know there's a new iOS 11 beta release, I'm also glad your notifications are working fine after you installed it. If there's anything else I can do for you at this point, feel free to reply, I'll be happy to help. 

[TwistMyMind]

iOS Public Beta 2 is available now. That should fix these issues if it's the same as iOS 11 Dev Beta 3

[Medic418]

I have the Fitbit blaze and upgraded to iOS 11 Beta 3 today. I have uninstalled Fitbit app and reinstalled, I have reset iPhone. Text messages still do not work. 😩

[MarcoGFitbit]

Hello @Medic418, thanks for joining us, it's great to have you on board. Thanks for taking the time to reply as well @TwistMyMind, I appreciate it. 

@Medic418, are you currently having issues with all notifications or just text ones? Have you already restarted your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, let's try to restart Notifications on your phone by following these steps:

1. Go to the Bluetooth settings on your phone, check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone.
3. Open the Fitbit app and tap on Account > Blaze > Notifications and enable them once again. 

Please remember that the following options should be enabled on your phone Settings > Notifications > Fitbit:

• Allow Notifications.
• Show in Notification Center
• Show on Lock Screen.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Medic418]

Yes I’m just not receiving text messages and I have done all these steps. I will try again

Sent from my iPhone

[Chupathingy]

No dice. I have iOS 11 public beta 2 and it is still not working.

Hopefully public beta 3 fixes this as I just missing a meeting because of this. First world problems I guess... 😉

[Medic418]

With public beta 2 (latest public version in date of this post) I have been able to get text messages and face book notifications to work albeit for only a few messages and thenIt stops.  Phone calls have been steady. The step I take to get it to work. 

- log out of fit bit app

- uninstall fit bit app

-  forget device in blue tooth settings

-  reset all settings in iPhone settings

-  force reset of iphone

- reinstall Fitbit app

- connect device to fit bit app

this process sometimes works and sometimes not at all

when it does work it may have worked for a couple hours then it stops completely sending all notifications except for call. 

The good old news is that I have seen it work so I know it is going to be possible

im sure iPhone made a change in the new iOS and Fitbit app has to be changed to allow it to work. Hopefully with the next beta it will be more stable or Fitbit app designers will figure out what’s going on. 

[TwistMyMind]

My notifications have been mostly flawless since iOS 11 Beta Developer 3

[Chupathingy]

I wasn’t willing to a reset of all settings. 

Last night my notifications magically started working again. I didn’t do anything new. 

[MarcoGFitbit]

Hello everyone, I hope you're having a great day! 

@Chupathingy, I'm glad you're now able to see Notifications on your tracker. If for any reason you still need help with this or another situation, please feel free to reply. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping!

[Medic418]

Update:  My notifications are now working!  I have had steady notifications for about a week now. I followed my previous steps once again and notifications began working and have remained working since. 

[MarcoGFitbit]

Hello @Medic418, thanks for taking the time to reply, I'm very glad that your Notifications are working again as they should! 

In case you need anything else, please feel free to reply, I'll be happy to help! 

Happy stepping!