Blaze screen is black

[Noiey]

Hello,

This morning I was about to start a new run so I toggled through the exercises to run and then my watch went completely black! It’s fully charged but there’s no screen activity and the green lights on the back are off as well. Is my blaze dead??🙁

[SteveH]

Let's hope it's just resting.

I would try a restart using the following procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/ 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

[Noiey]

I tried it and no luck. What do you think I should do next?

thanks

[SteveH]

There's not much more that we in the community can suggest if multiple restarts are not working.

Are you still within warranty? It runs for 12 months from purchase (or 24 months if you are in Europe). If so, I would contact customer support via the following link. If they can't fix it then they usually offer to replace it:

contact.fitbit.com

[Noiey]

So I got back home from the gym and plugged it back up and then the screen came back to life and it’s working great. I hope this reset it. Thank you for all you’re help!