01-11-2018
12:15
- last edited on
01-13-2018
04:44
by
MarcoGFitbit
01-11-2018
12:15
- last edited on
01-13-2018
04:44
by
MarcoGFitbit
My blaze quit showing my step goals in challenges. I’ve done everything I know to do and nothing is working.
Moderator Edit: Clarified Subject.
01-13-2018 04:50
01-13-2018 04:50
Hello @rosmallwood75, I hope you're having a great day, it's a pleasure for me to welcome you to the Fitbit Community.
I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. All challenge participants are not in the same time zone.
3. The information is not updating correctly in the app. For that, log out from the app, restart your phone and log back in, this will force the app to sync with the information stored in our servers.
Please note that it's also recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.