Blaze sync with my phone resulted in bad exercise estimation/deleted steps

[keroda]

Just got my Blaze today and was excited to try it out, particularly the HR monitoring, during an aerobics class at the gym. I set it to auto-detect exercise, and periodically checked my heart rate during the class. After the class, I saw my steps were 9,0xx on my Blaze watch. I then synced it with my iPhone, and suddenly my steps dropped down to 6,0xx. I assumed that just was because it didn't want to "count my steps twice" or something, because it had detected the exercise automatically as "aerobic exercise". Then I noticed it estimated that in 45 minutes of aerobic exercise I had burned 41 calories. When I got home I logged onto my fitbit dashboard online, and it said the HR didn't sync, even though I know it was detecting it (it looked accurate too) and the HR sync is on. After reading a couple of the forums, I took the following steps:

- restarted my Blaze

- updated the FitBit app on my phone

- manually deleted the auto-detected exercise log

- ensured that my Fitbit One wasn't syncing with my phone.

However no luck recovering the lost steps during this time, or the HR data, and in fact I'm now down to 5K steps somehow. Please advise as to any steps I can take to recover the data, and any steps I should take for future logs? Excited about this Blaze but it needs to work right!

[Rich_Laue]

After you set up the blaze and the initial sync, your Blaze and One should have read the same step count, did they? 

[keroda]

Yes they did. It seems that after I exercised, then synced, it reverted
back to what it had been before that. ( which is what my One had on it....I
didn't bring my One along to the gym). I've now disconnected my One and
successfully recorded and synced an exercise. so perhaps it was an issue
with my having two devices connected.

[RobertoME]

Hi there @keroda, let me give you a warm welcome to our Community. As @Rich_Laue mentioned before, your trackers should display the same information.

Note that your account supports Multitracker where you can have different type of trackers, however no combination of trackers is more helpful or accurate than a single tracker. In the case of one of your trackers has GPS data and the other one does not, your account will choose the GPS data when calculating your total distance since GPS is a better indicator of distance than step-counting alone. 

However thank you for letting us know that by removing the One the issue was resolved and everything is working fine.

See you around and stay awesome.

[Rich_Laue]

I also find the app sometimes takes a while to update, tapping through to the steps summary page shows the correct syros, or looking at the web based dashboard