Blaze unable to get Notifications (iPhone 6)

[Duncanbradley]

Blaze is not getting notifications from IPhone 6 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Duncanbradley, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you sease the Fitbit logo on the screen? Have you also checked if your Blaze is not currently on the Do Not Disturb Mode? You can check this by swipe down on your Blaze. If Do Not Disturb is enabled you will see the OFF button selected. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notification
• Show on Lock Screen
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Duncanbradley]

Tried everything that it said to try, but the only thing that I receive is
if someone messages me , all others I don’t get, my Hotmail or my gmail
notifications on my blaze

[MarcoGFitbit · Accepted solution]

Hello @Duncanbradley, I hope you're doing well, thanks for taking the time to reply an clarify this situation with me. 

At this moment, if you're not able to receive "App Notifications", go to the Fitbit app and tap on Account > Blaze > Notifications > App Notifications and make sure Hotmail and Gmail are enabled on the list here. If you're not able to see these apps, swipe down to update the list. If they're already enabled, disable them and sync your Blaze. Then, enable them again and sync your Blaze one more time. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Duncanbradley]

I would like to talk to someone about my Fitbit blaze