Blaze won't since after iPhone update

[firemedc]

Since updating my iPhone 6s 4 days ago my Blaze won't sync. Tried all trouble shooting, even removed device from phone. Now my phone won't find my Blaze again. 😞

[Lauraescott]

I'm the same!!! My blaze ran out of battery and I'm now stuck with wrong time. I've removed my device aswell so now it's useless. 

[Kmransom123]

This is currently a known issue - you can refer to this post from a moderator for more information as it becomes available.

Blaze Sync issue iOS 10.2

[MarcoGFitbit]

Hello @firemedc and @Lauraescott, it's great to see you in the Community, it's a pleasure to say hi to new members!

As @Kmransom123 mentioned, there's currently an issue with iOS 10.2 that's preventing the Blaze from syncing with the Fitbit app. Our team is currently working to find a prompt and proper solution, thank you for your patience and understanding. 

Keep me posted in case you need anything else! 

[mamiller2014]

Mine is also doing this 😔

[HayleyH]

I hope they are able to find a solution soon. Since my Blaze won't stay connected to my iPhone anymore, that means my alarms aren't going off in the morning and it's becoming an issue far bigger than not being able to sync steps. Having the alarm on my wrist was one of the features I use the most in the phone because it allows me to get up at 5:30 without a loud alarm going off on my phone and waking my husband up. 

[CBaby2513]

I am having the same issues how long before this is fixed?

[Courtneynolley]

Don't bother emailing the "support" about this they'll just send you an article about how to charge your tracker. As if it's rocket science and not a coincidence that it started since the Blaze can't sync to the app. 

[Benhpu]

I am having the exact same issue.  Blaze died and ever since recharge I've had wrong time and can't sync.

[MarcoGFitbit]

Hello @mamiller2014, @HayleyH, @CBaby2513, @Courtneynolley and @Benhpu. It's nice to see new faces around, welcome! 

As I mentioned before, there's currently an issue with iOS 10.2 and the Blaze, our engineers are aware of this issue and are rapidly working on a fix. In the meantime it's possible to sync your Blaze by removing the Bluetooth bond between your phone and your tracker. However, other functions (Connected GPS, Notifications, and Music Control) will not function because bond between tracker and mobile device has been removed. 

To remove the bond, please go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices, if it is, tap on it and select Forget this Device, then restart your phone. Your tracker should be able to sync.

I appreciate your patience, we're looking forward to get you back on track as soon as possible, let me know in case you need anything else!  

[Benhpu]

Just saw there is an update to fix the sync problem for the blaze.  I go start the process and the progress bar freezes about halfway across and it shuts down.  I have restarted my phone and my watch and nothing changes.

any help?

[MarcoGFitbit]

Hello @Benhpu, I hope you're doing well. 

If you're having trouble when attempting to update your Blaze's firmware, follow these steps:

1. Go to Settings > Bluetooth. Find Blaze in the My Devices list.
2. Tap the info icon and tap Forget this Device.
3. Go back to the Fitbit app and update your tracker.

In case this doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to assist you furhter. 

Let me know the outcome. 

[Aniux]

I am having the same problem. Do you still have issues or was it fixed it?

[Benhpu]

My problems have been resolved since they released the last update.  Just followed the steps above

[MarcoGFitbit]

Hello @Aniux, thanks for joining us, it's a pleasure for me to welcome you to the Community!, it's nice to see you around too @Benhpu. 

@Benhpu, thanks for taking the time to update me and let me know your issue has now been resolved, I'm very glad to hear that. 

@Aniux, as @Benhpu mentioned, the latest update was released to fix the syncing problems with iOS 10.2. Have you tried following the steps on my previous post? If you've already tried them and your tracker is still not syncing or updating, I would like to encourage you to contact our Support Team. I'm sure they will be happy to assist you further.

Let me know the outcome! 

[Aniux]

*It worked to fix the time but I still don't receive any notifications of
calls or text messages, I am also unable to use music controls. Yes, I have
turned on and turned off bluetooth and I restarted both devices. Alerts on
blaze show ON.*
*Any suggestions?*

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