09-18-2017 19:16
09-18-2017 19:16
My Blaze has worked great until today. Somehow it was disconnected from my IPhone 7 and I can't my IPhone 7 to connect to my Blaze. Any suggestions? I have rebooted my phone, The message says it can't locate the Blaze
09-20-2017 07:04 - edited 09-20-2017 07:10
09-20-2017 07:04 - edited 09-20-2017 07:10
Hi there @RQ, I hope you're having a great day, it's nice to see you around.
If your Blaze is not syncing with your iPhone 7 I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many members in the Community dealing with the same situation.
In case these steps don't seem to work, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.