Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Charger777, thanks for joining the Fitbit Community, it's great to have you on board. 
Are your trackers not syncing or are you trying to set them up in your account? Have you restarted your trackers and your phone already? If so, I would like to suggest the following:
- Turn off the Bluetooth on your phone, wait 15 seconds, then turn it back on.
- If you still have your old phone, go to the Bluetooth settings, check if your trackers are on the list of paired devices; if they are, please tap on them and select "Forget this Device", then try to sync with your new phone.
- Make sure there are no other Bluetooth devices around that might interfere with the set up or syncing process.
- Make sure your phone has a strong WiFi signal or enough cellular data.
I hope this can be helpful, give it a try and keep me posted in case you need anything else. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Charger777, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved. 
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
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