help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2016 20:46

‎10-03-2016 20:46

Trying to sync- continues to look for hrs? What can I do if anything?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-04-2016 06:17 - edited ‎10-04-2016 06:19

‎10-04-2016 06:17 - edited ‎10-04-2016 06:19

Try restarting your Blaze @Cbleuck,

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

If for some reason you still can't sync after restarting your Blaze, I would recommend force quitting and reopening the Fitbit App. You can force quit the  App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit iOS App > and swipe up on the preview to force close.
Tap the App icon to relauch anew and let us know how it goes. Anxious to hear back from you that you are back on the trail...

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

View best answer in original post

Best Answer
4 REPLIES 4

‎10-04-2016 06:17 - edited ‎10-04-2016 06:19

‎10-04-2016 06:17 - edited ‎10-04-2016 06:19

Try restarting your Blaze @Cbleuck,

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

If for some reason you still can't sync after restarting your Blaze, I would recommend force quitting and reopening the Fitbit App. You can force quit the  App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit iOS App > and swipe up on the preview to force close.
Tap the App icon to relauch anew and let us know how it goes. Anxious to hear back from you that you are back on the trail...

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎10-04-2016 08:06

In response to wmchapman

‎10-04-2016 08:06

Thank you for the info! I finally got it to sync this morning. However, this happens almost everyday so the info you have provided I will try the next time. Have a great day & thanks again!

Sent from my iPhone
Best Answer

‎10-05-2016 06:43

In response to Cbleuck

‎10-05-2016 06:43

Hi there @Cbleuck, good to see you around. Keep us posted if the great suggestion from @wmchapman, helped you to address the problem in case the issue persists.

 

For other matters don't forget to visit our Discussion boards and have fun!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎10-05-2016 07:38

In response to RobertoME

‎10-05-2016 07:38

Yes, the suggestion worked. I thank everyone for their help.

Sent from my iPhone
Best Answer