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Bluetooth error on Mac

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‎01-12-2017 01:44

‎01-12-2017 01:44

I am trying to set up my new One on my Mac.  When I get to the screen that says "Turn on Bluetooth" a blue circle with an exclamation mark appears.  Bluetooth is turned on in my System Preferences.  How do I overcome this problem and move forward please?

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‎01-14-2017 06:48

‎01-14-2017 06:48

Hello @essee, it's great to see you around, I hope you're doing well. 

 

Have you tried to restart your computer lately? Or uninstalling and reinstalling Fitbit Connect? Would it be possible for you to provide me a screenshot of the circle with the exclamation mark you're seeing when trying to set up your One? Additionally, please let me know the OS version, which you can check by clicking on the apple icon on the task bar and then on About this Mac. That would be very helpful for me to investigate this further.

 

Thank you for your patience, I'll be waiting to hear from you! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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