ā09-20-2019
18:44
- last edited on
ā11-14-2019
19:54
by
LizzyFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā09-20-2019
18:44
- last edited on
ā11-14-2019
19:54
by
LizzyFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
When I try to sync my Fitbit with my new iPhone 11 pro with iOs13, it fails and gives the error message that I need to enable Bluetooth (even though Bluetooth is running). Turning off/on Bluetooth or closing the app doesnāt help.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
ā12-24-2019 09:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā12-24-2019 09:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello,
Please help! I have the Iphone proMax and just purchased the fitbit versa 2. No matter what I do, the bluetooth on my phone does not pick up the fitbit. I have tried the live chat and ALL the suggestions provided. I have shut off the phone, charged the device, deleted the app and reinstalled, turned the bluetooth on and off, ensured my phone and the app were both up to date, I have removed all other fitbit devices from the app, NOTHING IS WORKING! Please help!

ā12-30-2019 08:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā12-30-2019 08:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
So, we have to buy a new fitbit due to it not being compatible?? That is basically what you are saying. I have been a loyal fitbit user for 4 years and this is the thanks I get! We would never have this problem with a apple watch, they cost pretty much the same!

ā12-30-2019 08:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā12-30-2019 08:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Get Outlook for iOS

ā12-30-2019 08:55 - last edited on ā03-15-2020 15:46 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā12-30-2019 08:55 - last edited on ā03-15-2020 15:46 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I did the same.
Sent from my iPad
Moderator edit: personal info removed

ā02-12-2020 22:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā02-12-2020 22:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Bingoš„³
I canāt believe that I didnāt think of this myself. But it worked - so thank you!

ā03-15-2020 12:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā03-15-2020 12:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have followed all of the instructions on getting my new iPhone11 Pro to send notifications to my Fitbit. I also called customer service. CS told me there is a problem with the OS & Fitbit. Hard to believe as this iPhone has been out for a while. Ridiculous.

ā03-15-2020 17:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā03-15-2020 17:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Itās hard to believe the 11pro wonāt connect. I had the issue when I first got mine, but had forgotten to uninstall Fitbit from my previous phone and also to turn off Bluetooth. As soon as I did both of those things it immediately connected on the 11 pro and has worked perfectly ever since.
ā04-01-2020 16:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-01-2020 16:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have a surge and its not synching with my new phone. Soooooo not happy about this. the iphone 11 has been out long enough that this shouldn't be a problem cause the phone is "new". Fix it!!! Fitbit will lose another customer to apple watch at this rate.

ā04-06-2020 03:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-06-2020 03:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello,
I am having this issue for the past months but as of 3 days ago it will just not synchronize. I have done ALL the steps a few times even with a FitBit agent. It is very annoying as I would expect my device to be able to function with one of the latest phones. Until you manage to fix this then I am sorry to say this but my FitBit is of no use š

ā04-07-2020 08:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-07-2020 08:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Also having problem with fitbit not synching to computer either. Keeps saying something about Fitbit Connect getting in the way. I don't have fitbit connect. I know my Surge is an older model, but it's about tot be the LAST fitbit I ever own.

ā04-08-2020 16:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-08-2020 16:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Did you ever figure out how to do this? Iām having the same problem and itās really annoying

ā04-08-2020 19:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-08-2020 19:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

ā04-09-2020 02:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā04-09-2020 02:59
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā05-12-2020 11:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā05-12-2020 11:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have an iPhone X. When I updated the software it stopped syncing with my Inspire HR....... I have done everything but a forced quit. How do you force quit the App?

ā05-12-2020 12:00 - last edited on ā06-28-2020 15:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā05-12-2020 12:00 - last edited on ā06-28-2020 15:49 by LiliyaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
You just open it and swipe up.
--
Moderator edit: personal info removed

ā05-19-2020 18:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā05-19-2020 18:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I tried for a couple of hours with no luck, while doing everything that made sense. After reading your post and doing the same it worked! Turning the wifi off was the key action!

ā05-19-2020 18:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā05-19-2020 18:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Happy that worked for you. My final fix required 2 different moves. First tell Bluetooth to āforget this deviceā. Then put the Fitbit on the charger and reset. Then I paired them again and all was good. Second (this May be an Apple update) I cannot sync on another device or I have to do step one again......
ā06-28-2020 06:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
ā06-28-2020 06:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Why does this sync issue continue to happen all the time? It is so frustrating.

ā06-30-2020 08:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā06-30-2020 08:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This did not work for my iphone11
ā07-06-2020 08:28
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

ā07-06-2020 08:28
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Listen, EVERYONE! I have purchased FOUR Fitbit's directly from the Fitbit website and ALL of them went out right after the warranty period! I will never spend another dime of my hard-earned money with them again. PLEASE SHARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT BUY A FITBIT!!!!!!!!!!!!!!!!!!!!!!!!!!!
