11-04-2019 05:09
11-04-2019 05:09
Everyday I get this pairing issue when I first sync in the morning. I have followed the instructions, deleted app and reinstalled and still no changes.
11-04-2019 06:57
11-04-2019 06:57
Hello and welcome to the Fitbit Community @Mike98281
I see your having syncing issues. I understand you have tried reinstalling the Fitbit App but that has not resolved your problem. Can you tell me the type of device you are using to pair your Fitbit with. iOS model and version of your device? Also which Fitbit tracker do you have? This information will help me assist you.
😃 Please keep me posted
11-04-2019 07:01
11-04-2019 07:01
11-04-2019 07:10
11-04-2019 07:10
Hello again @Mike98281
Lets try restarting your Fitbit Ionic to see if that solves the issue. You might have to perform a restart a few times. Here’s how:
You might also try turning your Ionic off then on again is restarting did not resolve this. Here’s how:
On your watch, open the Settings app> About > Shutdown > confirm the shutdown.
To turn your watch back on, press the back button.
😃 please let me know if this resolves the issue. Keep me posted
11-05-2019 06:10
11-05-2019 06:10
Hello again @Mike98281
I wanted to check back in with you to see if you’re still experiencing syncing issues or has my suggestions helped. Please let me know 😃
11-05-2019 06:25
11-05-2019 06:25
11-05-2019 06:45
11-05-2019 06:45
Hello again @Mike98281
You’re correct that currently there is a notification issue that Fitbit is aware of and working on a fix. As far as the syncing issue I have seen where it is affecting certain individuals but not everyone but yes Fitbit is aware of it as well. Although the syncing issue has been identified I’ve noticed some individuals benefited from my suggestions and have indeed started syncing again. I hope you were one of them. Are your syncing issues resolved or are you still experiencing issues?
11-05-2019 06:53
11-05-2019 06:53
11-05-2019 07:05
11-05-2019 07:05
Hello again @Mike98281
I’m sorry I wasn’t able to resolve your notifications issue but please look here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
These steps may help with your notifications. But understand that a permanent fix has not come yet (hopefully soon) but maybe some of the tips will help you. (You might have previews showing)
I wish I could have been more help
11-18-2019 11:25
11-18-2019 11:25
Any update on the "lost bluetooth pairing" messages with IOS and Ionic? My watch still syncs and sometimes I get notifications but I get the "lost bluetooth pairing" message 3-4 times a day. A bit frustrating.
11-21-2019 21:51
11-21-2019 21:51
Yes I still get the same message and now I don't get notified that my phone is ringing on my FitBit. FitBit says they are aware and working on a resolution
12-18-2019 12:30
12-18-2019 12:30
I am also getting the "lost pairing" message many times a day when syncing. The syncing works fine, the message is bogus. I have tried 'forgetting', resetting the watch and the phone to no avail. Looking for a fix to be published. iPhone 11 pro, IOS 13.3.
02-26-2020 03:32
02-26-2020 03:32
This bug went away with a subsequent app update but has recently been reintroduced. Is this a release QA issue? Will it be resolved again? I am having to reply to this bogus message many times each day when in fact the pairing has not been lost. Please advise.