Bluetooth issue

[KOHA]

Hi, I cannot find my versa in the list of Bluetooth devise from my iPhone XS. I used to be able to syn properly . Then suddenly versa could not pick up the Bluetooth signal n I could not syn my workout to the Fitbit app. I remove versa from the Fitbit app, on n off versa and the Bluetooth setting as advised by the posts online, but still it doesn’t work. I hv now removed all Bluetooth devices from my phone too , and then try to add versa back to the Bluetooth , but I could not find versa in the list of devices detached .. please advise what to do next.

[SunsetRunner]

Hello and welcome to the Fitbit Community @KOHA 

I understand you’re experiencing syncing issues and your Bluetooth is not recognizing your Fitbit Versa.

Let’s try restarting your Fitbit Versa first: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃 Hopefully these suggestions resolve your syncing issue. Please keep me updated on your progress.

. 

[KOHA]

Hi MegaBite, thank you for responding to me!

i followed your instruction but still unable to detect the device on my phone Bluetooth. 
I have also my mistake set Versa to factory condition, so now the Watch face indicate me to download Fitbit app to start... 

I hv gone to my phone iOS setting , but for some reason the toggle next to ‘Background App Refresh’ is disabled... see attached pictures. I hv a feeling this is a big issue😓. 

Kindly advise how I Shd continue.... 

 

 

[SunsetRunner]

Hello again @KOHA 

Oh my...I’m sorry you set it to factory. Let’s try this:

Open your Fitbit App

tap profile picture 

scroll down and tap Set up Device 

choose your device and follow the instructions 

😉 do that and I’ll hang around for your response 

[KOHA]

Hi, 

is not use. Always the same screen... I have tried these 3 steps many times... still unable to detect. Meanwhile I hv tried to detect my son’s Fitbit blaze. It get detected straight away. I am very sure the issue is with the watch... 

 

[SunsetRunner]

Hello again @KOHA 

Im so very sorry that the troubleshooting steps did not resolve your issue. I think you should call Fitbit Customer Service. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I hope they can get you up and running again soon! Good luck to you