Bluetooth issues with Charge 4

[slarsson]

a while ago i wrote that i was constantly getting the message "Lost Bluetooth Pairing" even though bluetooth is working fine. i wrote, someone acknowledged, but no fix. just an annoyance. but now, for some time, every day when i wake up, i get "no device found". i've tried various solutions, but the "fix" is to reboot the fitbit from settings. then it works, and i get the Lost Bluetooth Pairing message again. the charge 4 mainly works, but this should not be happening. any fixes out there?

i should note that i bought two charge 4s as soon as they became available (preordered) but never updated my husband's and he does not have these problems. mine has the first update.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @slarsson, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that you're constantly getting the message "Lost Bluetooth Pairing". Thank you for providing a screenshot. I appreciate your efforts and the additional details and I am here to help. I would like to advise that our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

I'll be around if you have any questions. 

[slarsson]

Hi there,
Thank you for replying. I just updated the app, but I still get the message - Bluteooth Pairing Failed - even though it works perfectly well. Something new has happened since I submitted this problem. Usually after I sleep, the first time I try to sync with the app, it can’t find the device at all - the message is looking for device, and eventually, no device found. I reboot the fitbit, and then i get the bluetooth pairing failed message after a while and i know it is working again.

best,
susan

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @slarsson, thank you for your reply. 

I appreciate your efforts and the additional details. I apologize for any inconvenience this has caused. It's still an ongoing issue and our team is prioritizing a fix for it. I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have any questions.

[SunsetRunner]

Hello,

I have a similar problem of constant and random (lack of) pairing and syncronisation. I have tried all the solutions proposed in the community and elsewhere (e.g. turn off and on bluetooth; reset Charge 4 devide; "forget" Charge 4 device and then set it up as new device; etc.) and the app is up-to-date, but nothing works. At some point, the device will pair and syncronise, but most of the time it does not.

This problem started as of when I got my Charge 4 device, in replacement of a Charge 2 device which never had this problem.

The exchange here dates from the month of May. We are now in September. Has a solution been found to this extremely annoying problem of pairing/syncronisation?