Bluetooth says connected on Phone but not app

[tor_yerkes]

My Fitbit Charge 2 says that it is connected to Bluetooth under my settings (iPhone 6s) bit when I try to turn on notifications and all day sync, it says that it is unable to pair with my Bluetooth. I have tried resetting the Fitbit, my phone, turning on and off the Bluetooth as well as forgetting device and reconnecting. Anybody have any other ideas?

[Rich_Laue]

Hello @tor_yerkes.. When you say forgetting the device, you did this through the phones Bluetooth? If so, I don't understand the term connecting, pairing the tracker to a phones Bluetooth can not be down by the user and must be done by the app. 

If you did the connecting then please in pair the tracker from the phone. 

 When you tap on the unable to pair message what screen does the app open up? 

Also since your question is about an iOS device, and there is no mention of this in the title, for clarity and a better chance of getting iOS people to see your question I'm moving the post to the iOS thread. It is beneficial to include pertinent info in the title.

[Jess29]

Fin I’m understanding you correctly, I’m having the same problem.

im not sure what Rich is taking about us there, because I’m understanding you to say that when you go into your phone’s settings, under “Bluetooth”, your phone is detecting your Fitbit and successfully connecting to it. However, when you open the FitBit app, the app cannot discover it. That’s exactly what mine does. My phones Bluetooth settings clearly show that it (the phone) is “connected” to my Versa. But the FitBit *app* cannot find it anywhere and therefore I cannot pair it (or whatever you want to call it...split hairs on semantics if you will, the point is that there’s no device present according to the app, despite the phones Bluetooth settings showing it connected.) I’ve turned everything off and on several times, reinstalled, reconnected the device to Bluetooth manually via settings, and nada. The app just searches and searches until it gives up. What gives?

[Rich_Laue]

What I'm saying is that if a user is able to manually connect a tracker to the phones Bluetooth, doing so will prevent the app from communicating with the tracker. 

The tracker is suppose to reject all manual pairing attempts. 

As per the setup instructions and your  manual. 

All setup must be done through the Fitbit app. The tracker is not supposed to be a trusted or connected device. 

Sync issues or sometimes fixed by telling Bluetooth to forget/unpair the tracker, then open app and force a sync. 

This is the way most Bluetooth low energy devices function. 

We don't connect the tracker as if it is a Bluetooth classic device

[amberstar83]

This worked for me. Thank you