Bluetooth won't find tracker..

[CWilhite]

Hi all,

Since yesterday I've been experiencing issues where my tracker won't sync, and my Bluetooth setting won't find my device..it just keeps spinning!

I've tried resetting everything (phone -iPhone 6S) logging in and out of the app. I uninstalled the app and reinstalled. But nothing is working! I need to know if it's my phone or my device being a huge pain.

Thanks!

[Rich_Laue]

I would say if you have shut the phone completly off, then turned on. If it still doesnt work then i would restart the Blaze by pressing the left and lower right.

[CWilhite]

I've reset everything multiple times. Now my app doesn't even recognize my Blaze, and when I click "Add a Device" it won't sync at all. It just says searching. I played with it all night and couldn't get it to work. It was fine until a day ago and then it went wacky..

[FerdinandFitbit]

Hi there @CWilhite. Good to see you in the Community! 🙂

I would recommend doing the following:

-Go to your Bluetooth settings on your phone and on the Blaze, hit the little "i" inside a circle and then hit "Forget device"

-Reboot your phone and also restart your Blaze by pressing and holding the left and lower right buttons for 10-12 seconds until your tracker restarts.

-Go ahead and add the Blaze as a new device again by going to the Account section and then follow the on-screen instructions.

Hope this helps and if you need more help with this, let me know. I'll be happy to help!