06-26-2016 21:21
06-26-2016 21:21
Hello! I hope you all can help, I am starting to get frustrated. I have read many things and I cannot get my fitbit to sync, does anyone else have any more suggestions?
06-27-2016 04:10
06-27-2016 04:10
A warm welcome to the Community @acpryor. Thanks for troubleshooting this issue by yourself. Can you please tell me which device are you using to sync your tracker, so I can provide you the correct troubleshoot to fix this inconvenience?
Hope to hear from you soon.
06-27-2016 06:22
06-27-2016 06:22
06-28-2016 15:02
06-28-2016 15:02
Hi @acpryor,
I'd recommend using the replacement setup instructions listed here to re-pair your tracker to your Fitbit account. Afterwards you should be back on track, but keep me posted if you need any additional help.
Welcome to the Community!
06-29-2016 05:16
06-29-2016 05:17
06-29-2016 08:37
06-29-2016 08:37
@acpryor The extra steps should help:
1. Restart your tracker.
2. Reboot your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > turn Bluetooth back on.
4. Use the replacement setup process to add your tracker to your account.
If steps 1-4 don't resolve the problem for some reason, I'd then recommend using either a computer or a different mobile device and the instructions from step four to add your tracker to your account.
I know these instructions may seem a little redundant, but I think that this should get you back on track.
Let me know how it goes!
06-29-2016 12:05
06-29-2016 12:05
06-29-2016 13:57
06-29-2016 13:57
@Jayneem Welcome!
Just as a heads up, I've merged your post into this thread where some users are experiencing the same thing. I'd recommend trying the steps mentioned in my post above.
Let me know if this helps!
06-29-2016 21:10
06-29-2016 21:10
06-30-2016 08:13
06-30-2016 08:13
06-30-2016 17:41
06-30-2016 17:41
07-01-2016 11:48
07-01-2016 11:48
@Jayneem It might be worth reaching out to Fitbit Customer Support for additional assistance, they'll do their best to help you out. Click here for their contact information.
@acpryor It sounds like your tracker may be unpaired from your account. If the steps mentioned in my post above are still ineffective for whatever reason, I'd then recommend that you also reach out to Fitbit Customer Support too.
07-26-2016 06:04
07-26-2016 06:04
My Charge HR will not sync
08-01-2016 07:17
08-01-2016 07:17
It's nice to see you around the Community @havngaftbt , hope you're doing good! Have you tried what @DerrickS has posted here?
If so, but your tracker is still not syncing I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation into this.
You'll be in good hands!
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