Charge HR Wont Sync

[acpryor]

Hello! I hope you all can help, I am starting to get frustrated. I have read many things and I cannot get my fitbit to sync, does anyone else have any more suggestions?

[AlejandraFitbit]

A warm welcome to the Community @acpryor. Thanks for troubleshooting this issue by yourself. Can you please tell me which device are you using to sync your tracker, so I can provide you the correct troubleshoot to fix this inconvenience?

Hope to hear from you soon. 

[acpryor]

Thank you! I have a Fitbit charge HR.

[DerrickS]

Hi @acpryor,

I'd recommend using the replacement setup instructions listed here to re-pair your tracker to your Fitbit account. Afterwards you should be back on track, but keep me posted if you need any additional help.

Welcome to the Community!

[acpryor]

@DerrickS,

I tried this as well and it didn't work 😞

Thank you!

[acpryor]

@AlejandraFitbit

[DerrickS]

@acpryor The extra steps should help:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > turn Bluetooth back on.

4. Use the replacement setup process to add your tracker to your account.

If steps 1-4 don't resolve the problem for some reason, I'd then recommend using either a computer or a different mobile device and the instructions from step four to add your tracker to your account.

I know these instructions may seem a little redundant, but I think that this should get you back on track.

Let me know how it goes!

[Jayneem]

My Fitbit is failing to sync with any computer, iPad, iPhone or windows phone. I've tried dozens of times, have followed trouble shooting steps, removed app, installed app, removed device, installed device. Still not working, how do I go about getting a new one, I've had it less than a month and very frustrated I can't use it !

[DerrickS]

@Jayneem Welcome!

Just as a heads up, I've merged your post into this thread where some users are experiencing the same thing. I'd recommend trying the steps mentioned in my post above.

Let me know if this helps!

[acpryor]

I tried synching with my computer and it says zero steps for the day, it also has the incorrect time now. @DerrickS

[Jayneem]

Still not working! Have followed all the steps on three different devices. I want to stamp on it. It wont sync. How can I swap it fir a new one !

[acpryor]

It synched for today but it deletes all of this week's steps that synched @DerrickS

[DerrickS]

@Jayneem It might be worth reaching out to Fitbit Customer Support for additional assistance, they'll do their best to help you out. Click here for their contact information.

@acpryor It sounds like your tracker may be unpaired from your account. If the steps mentioned in my post above are still ineffective for whatever reason, I'd then recommend that you also reach out to Fitbit Customer Support too.

[havngaftbt]

My Charge HR will not sync

[MarreFitbit]

It's nice to see you around the Community @havngaftbt , hope you're doing good! Have you tried what @DerrickS has posted here?

If so, but your tracker is still not syncing I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation into this. 

You'll be in good hands!