09-02-2017 21:15
09-02-2017 21:15
I just received my brand new Fitbit blaze. I got it synced to my phone while on the charger. Once it's off the charger it won't turn on. It's fully charged.
09-02-2017 22:27
09-02-2017 22:27
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
09-02-2017 22:28
09-02-2017 22:28
You also need to set it up
http://help.fitbit.com/articles/en_US/Help_article/1873
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum