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Can't log in to iOS app

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‎05-09-2017 06:28 - last edited on ‎05-12-2017 13:52 by Moderator Alum

‎05-09-2017 06:28 - last edited on ‎05-12-2017 13:52 by Moderator Alum

I have an Iphone 6 and a Alta.  In April, my Alta quit syncing.  I reset it, downloaded the newest version of the app, and installed the newest IOS.  Now I can't even log into the app.  When I put in my username and password it just spins.  I have spent over an hour chatting with tech support to no avail.  Anyone else experiencing this same problem?

 

Moderator edit: title for clarity 

 

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‎05-09-2017 06:40

‎05-09-2017 06:40

After more than an hour I have a solution.  I just had to switch my date and time settings to automatic.  Good golly, crazy!

 

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4 REPLIES 4

‎05-09-2017 06:40

‎05-09-2017 06:40

After more than an hour I have a solution.  I just had to switch my date and time settings to automatic.  Good golly, crazy!

 

Best Answer

‎05-12-2017 10:45

In response to mshopewnc

‎05-12-2017 10:45

@mshopewnc welcome to the Community! It's great to see you around. Happy you were able to find a solution! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎05-12-2017 11:31

In response to KateFitbit

‎05-12-2017 11:31

I took over an hour, but all ended well!  Glad to be back online!

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‎09-03-2017 00:20

In response to KateFitbit

‎09-03-2017 00:20

Hello,

I cant find an access point with which to raise my issue with Fitbit so I hope this is as good a place as any to find help.

I cannot log in! Whereas once I could access my data, now when I press the app on my phone it asks me to log in. Despite entering my password correctly, and even changing it, I get an error code. "Oops, something went wrong!"

Something has been going horribly wrong for the past three days now with no solution at hand!😣Please help!!

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