help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in to iOS app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2017 06:28 - last edited on ‎05-12-2017 13:52 by Moderator Alum

‎05-09-2017 06:28 - last edited on ‎05-12-2017 13:52 by Moderator Alum

I have an Iphone 6 and a Alta.  In April, my Alta quit syncing.  I reset it, downloaded the newest version of the app, and installed the newest IOS.  Now I can't even log into the app.  When I put in my username and password it just spins.  I have spent over an hour chatting with tech support to no avail.  Anyone else experiencing this same problem?

 

Moderator edit: title for clarity 

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-09-2017 06:40

‎05-09-2017 06:40

After more than an hour I have a solution.  I just had to switch my date and time settings to automatic.  Good golly, crazy!

 

View best answer in original post

Best Answer
4 REPLIES 4

‎05-09-2017 06:40

‎05-09-2017 06:40

After more than an hour I have a solution.  I just had to switch my date and time settings to automatic.  Good golly, crazy!

 

Best Answer

‎05-12-2017 10:45

In response to mshopewnc

‎05-12-2017 10:45

@mshopewnc welcome to the Community! It's great to see you around. Happy you were able to find a solution! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer
0 Votes

‎05-12-2017 11:31

In response to KateFitbit

‎05-12-2017 11:31

I took over an hour, but all ended well!  Glad to be back online!

Best Answer

‎09-03-2017 00:20

In response to KateFitbit

‎09-03-2017 00:20

Hello,

I cant find an access point with which to raise my issue with Fitbit so I hope this is as good a place as any to find help.

I cannot log in! Whereas once I could access my data, now when I press the app on my phone it asks me to log in. Despite entering my password correctly, and even changing it, I get an error code. "Oops, something went wrong!"

Something has been going horribly wrong for the past three days now with no solution at hand!😣Please help!!

Best Answer
0 Votes