Bug with Fitbit challenges iOS 10

[_julie]

I have the most current iOS but this has been happening for several weeks now - whenever I join a challenge it only shows myself and the person who invited me to the challenge as participants, even though it says that the other people have joined in the activity field. The only way that I can fix it is by uninstalling and reinstalling the app. It's kind of a pain. 

[MarcoGFitbit · Accepted solution]

Hello @_julie, and welcome! Thanks for joining us. 

This is indeed a very odd situation and in this case I would like to suggest, instead of reinstalling the app, logout from it, restart your phone and log back in. The app should refresh the information, please check if this issue happens again when you start a new challenge. 

I hope this can be helpful, keep me posted in case you need anything else! 

[_julie]

Logging out and logging back in worked! I don't know why I didn't think of this before. I did not have to restart my phone. This issue has been happening for at least a month or two, I'm glad you provided me with an easier fix. Hope it gets resolved soon as my elderly parents aren't as adept at troubleshooting! Thanks again. 

[MarcoGFitbit]

Hello @_julie, I hope you're doing well. I'm very glad to know your issue has been resolved, thanks for updating me. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping!