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Steps

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‎12-26-2016 05:07

‎12-26-2016 05:07

My flex stopped updating steps last evening. Is syncing, connected and battery is fully charged.

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‎12-27-2016 04:29

‎12-27-2016 04:29

Hello @PAAW, and welcome, it's always nice to see new faces around! Smiley Happy

 

If your Flex is not updating steps, I would like to sugges performing an accuracy test:

  1. Restart your tracker
  2. Sync it and check how many steps has it counted so far.
  3. Put it on your wrist and walk 100 steps, making sure to count 1 step for each time you put one of your feet on the ground. 
  4. Stop and sync your tracker again. 

If the count is greater or significantly lower than 100, please contact our Support Team. Let them know about the steps you've perfomed so far, I'm sure they will be happy to get you back on track. 

 

Give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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