Calls and texts not coming on Charge 3 after update to iOS 14

[JaimeLynnS]

Calls and text messages have stopped coming to my Charge 3 after recent IOS update. I have tried restarting both the phone and Fitbit. Bluetooth is connected and the Fitbit is synced to my I-phone. Please advise. Thank you!

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @JaimeLynnS.

I am sorry to hear your Charge 3 stopped receiving call and text notifications after recent iOS update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?

You can double check the notifications settings and find the complete troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Let me know how it goes, I'll be around.

[JaimeLynnS]

Thank you so much for your help. Your recommendations worked and my Fitbit is working normal again.

[LiliyaFitbit]

Hi @JaimeLynnS, thank you for your reply. 

I am glad to hear the issue is resolved. Thank you for posting the update here! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Kat-Rose20]

Finally figured it out. On your Fitbit watch you will need to turn off “Do not Disturb” and “Sleep Mode”

On your Fitbit Watch:

1. Go to Settings 

2. Scroll to Do Not Disturb & select off

3. then scroll to Sleep Mode & select off

Once this is done you will start getting the vibrations from calls and texts. This will not affect your alarm settings. The alarm will still alert you & vibrate.